ICIMS services
Everything FlowFam does inside ICIMS Talent Cloud, from a two-week system audit to ongoing administration. One accountable consultant, working alongside ICIMS Professional Services, on flat monthly pricing.
Six ways we help teams get more from ICIMS
From a one-time audit to ongoing ownership, each service covers one layer of a healthy ICIMS environment. Most engagements combine two or three.
Implementation and migration
Net-new ICIMS Talent Cloud deployments, module add-ons (Onboard, Offer Management, CRM), and migrations from Greenhouse, Lever, Taleo, or Workday Recruiting, delivered alongside ICIMS Professional Services.
ICIMS implementationSystem audit
A structured review of configuration, workflows, permissions, reporting, and integrations, followed by a prioritized roadmap. The right starting point when ICIMS is live but underused.
ICIMS system auditManaged services
Fractional ICIMS administration from one named consultant on flat monthly pricing: configuration updates, integration management, reporting, and proactive system care.
ICIMS managed servicesReporting and dashboards
Role-based dashboards, pipeline and time-to-fill reporting, and field-level data quality work so leadership can rely on the numbers coming out of ICIMS.
ICIMS reportingIntegrations
Scoping, mapping, and stabilizing integrations between ICIMS and Workday, UKG, ADP, onboarding tools, job boards, background check, and assessment vendors.
ICIMS integrationsTraining and enablement
Role-based training for recruiters, hiring managers, and administrators, built on your configuration rather than a default environment, with documentation your team keeps.
ICIMS trainingAlso: measured ICIMS ROI from client engagements, workflow automation, independent ICIMS evaluation for teams still deciding, and hiring a dedicated ICIMS consultant.
How an engagement works
The same three commitments on every project, whether it is a two-week audit or an ongoing managed services engagement.
One accountable consultant
You work directly with a certified ICIMS consultant end to end. The person who scopes the work is the person who delivers it.
Configured to your hiring process
Every engagement starts with how your team hires today. We configure ICIMS to that process rather than adapting your process to a template.
Documented and handed off
Training, runbooks, and change logs are part of every engagement, so your team retains the knowledge and the system stays maintainable.
Where FlowFam fits alongside ICIMS
ICIMS Support and Professional Services cover the product. FlowFam covers the customer side: configuration, adoption, and ownership over time.
| ICIMS Support | FlowFam consultant |
|---|---|
| Resolves product issues from the ticket in front of it | Owns your configuration and understands your workflows and history |
| Scoped to the platform | Scoped to your hiring process, reporting, and integrations |
| Request-based: you raise the issue | Proactive: catches drift before it reaches recruiters |
| Workflow redesign and strategy sit outside its scope | Workflow design, reporting, training, and a roadmap as you scale |
| Included with your ICIMS license | Project or flat monthly engagement, no hourly billing |
What ICIMS clients say
“Paul is an exceptional ICIMS consultant whose technical mastery is matched only by his dedication to client success. He took the time to understand how we used ICIMS, which resulted in personalized solutions that were both practical and immediately effective. This gave our team the confidence to manage the system independently.”
“Paul is not just an ICIMS expert, he brings deep technical fluency and practical operating insight. He served as a true thought partner to our TA Ops team on ICIMS configuration, workflows, and integrations. If you want someone who can architect ICIMS the right way and operate within the realities of TA teams, Paul delivers.”
“Paul has been an invaluable partner to our organization as we improve our ICIMS system. His technical skillset is strong, but his responsiveness and accessibility is what makes his partnership as successful as it is. He truly is a partner in the trenches by your side.”
ICIMS guides from the FlowFam blog
Setup guides, troubleshooting, and playbooks written by a certified ICIMS consultant.
Implementation and setup
Optimization and reporting
ICIMS consulting FAQ
What does an ICIMS consultant do?
An ICIMS consultant configures, optimizes, and maintains ICIMS Talent Cloud to match how your team hires. That includes workflow and status design, reporting and dashboards, data quality, integrations, user permissions, training, and ongoing system ownership as hiring needs change.
How is this different from ICIMS Support or ICIMS Professional Services?
ICIMS Support resolves product issues from the ticket in front of it. ICIMS Professional Services delivers the implementation scope agreed at kickoff. FlowFam works alongside both on the customer side: we own your configuration over time, understand your workflows and history, and adjust the system as your process changes.
When does a company need ICIMS consulting?
Common signs: recruiters export to spreadsheets because reports were never configured for their needs, the original implementation lead has moved on and no one owns the system, workflows were built for a hiring volume you no longer have, or leadership is asking for hiring data the current configuration cannot produce.
How much does ICIMS consulting cost?
Scope drives cost. FlowFam offers project-based engagements for audits, implementations, and migrations, and flat monthly managed services for ongoing system ownership. A discovery call is the fastest way to size the work. We do not bill hourly.
Is FlowFam a certified ICIMS partner?
Yes. FlowFam is listed on the ICIMS Marketplace as an Official Advisor Partner and holds ICIMS Partner ATS User Admin Expert certification. Every engagement is led directly by Paul Day, not handed to a junior associate.
Do you help with ICIMS integrations?
Yes. We scope, map, and support integrations between ICIMS and your HRIS (Workday, UKG, ADP), onboarding tools, job boards, background check, and assessment vendors, and we stabilize integrations that have started dropping records.
Can you improve ICIMS reporting and dashboard accuracy?
Yes. We design role-based dashboards, validate data quality at the field level, and align recruiting KPIs to hiring goals so leadership can make decisions on numbers they trust.
How do I get started?
Book a discovery call. We review your current ICIMS configuration, identify quick wins, and outline where the largest improvements are. If you prefer a structured starting point, an ICIMS system audit is the first engagement most teams choose.
Get more from your ICIMS investment
Book a discovery call. We will review your current ICIMS configuration, identify the quick wins, and outline where the largest improvements are.
Book a discovery call